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Effective Date: November 9, 2017
Thank you for visiting www.aveda.eu (the “Site”). The Site is owned and operated by Estée Lauder Cosmetics Limited (a company registered in England and Wales with company number 00659213 and a registered office at One Fitzroy, 6 Mortimer Street, London, W1T 3JJ) ("we", "us", or "our") from our offices at Constellation House, 3 Kites Croft Business Park, Warsash Road, Fareham, PO14 4FL, United Kingdom and not from any other location. Any translation of this page (or any portion of the Site) into a language other than English is solely for the convenience of our customers and does not imply, directly or indirectly, that the Site is operated from any other location or country.
For the purposes of the Data Protection Act 1998, the data controller is Estée Lauder Cosmetics Limited (a company registered in England and Wales with company number 00659213 whose registered office is located at One Fitzroy, 6 Mortimer Street, London, W1T 3JJ). As noted in clause 2 below, your data will also be processed by our affiliate(s) in the country where you live and our affiliate(s) will qualify as “data controller(s)” under the privacy laws applicable in that country.
1. Information We Collect
1.2 You may also choose to provide personal information to us in a number of ways, such as when you contact us, participate in an offer or promotion, or when you make a purchase on our Site, at our counters or in our stores.
1.3 The types of personal information you may provide to us and we may collect from you (such as when you complete online forms, make a purchase or contact us) includes: contact information (such as name, postal address, email address, and mobile or other phone number); age and date of birth; gender; username and password; payment information for use in connection with a particular transaction (such as your payment card number, expiry date, delivery address, and billing address); your online and in-store purchase history; product preferences; contact information for friends or other people you would like us to contact (subject to adequate advance notice to and consent from such friends or other people as required by applicable law); and content you provide (such as photographs, videos, reviews, articles and comments).
1.4 Information provided to us by third party social networks or mobile applications (depending on your personal privacy settings on such third party websites or applications) or when you visit our social media platforms or use one of our social networking or mobile applications includes: your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications subject to adequate advance notice to and consent from you as required by applicable law.
2. How We Use The Information
2.1 Although we operate the Site, our affiliate(s) in the country where you live (i.e., where your billing address is) (“affiliate”) will process your data and act as “controller(s)” under the privacy laws of that country. Our affiliate will be the entity that sends you promotional materials or other communications; provides services to you; processes your payment and/or gift card transactions and returns; responds to your enquiries; communicates with you about, and administers your participation in, special events, prize promotions, programmes, surveys and other offers; and operates and communicates with you about our social networking or mobile applications. We may use the information you provide to operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products; performing data analytics; and performing accounting, auditing and other internal functions); to create and manage your online account (including access to your online and in-store purchase history); and to comply with applicable legal requirements, relevant industry standards and our policies.
2.2 These are our local country affiliates:
|Your billing address country:||Our local affiliate|
|Spain||Estee Lauder S.A.
C/Nanclares De Oca, 3
|Belgium||Estee Lauder Cosmetics S.A./N.V.
Airport Plaza-Kyoto Building
Leonardo Da Vincilaan 19
|France||Estée Lauder France SAS
48, rue Cambon
|Netherlands||Estee Lauder B.V.
Safariweg 503605 Maarssen
2.3 We also may use the information in other ways for which we will provide specific notice and, if necessary, obtain your consent, prior to collection.
2.4 If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where you have agreed that we may permit selected third parties to use your data for this purpose, we (or they) will contact you by electronic means only if you have consented to this.
3. Information We Collect by Automated Means
When you visit this Site or our online advertisements, or use one of our social networking or mobile applications, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. Information may include (i) technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, language settings, browser type, domain, and other system settings operating system and platform, and (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page and any phone number used to call our customer service number.
4. Technologies We Use
4.1 Cookies, Web Server Logs and Web Beacons. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website. Read more about the different types of cookies we use and how to recognise and manage them here.
4.2 In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our Site and the IP address of the device you use to connect to the Internet.
4.3 To control which web servers collect this information, we may place tags on our web pages called "web beacons". These are computer instructions that link web pages to particular web servers and their cookies.
4.4 Third Party Web Analytics Services. We use third party web analytics services on this Site, our social media platforms, or our social networking or mobile applications, as listed below. The service providers that administer these services use technologies such as cookies, web server logs and web beacons (over which we have no control) to help us analyse how visitors use the Site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. Some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. The list of third party service providers below is merely illustrative and not comprehensive; for a complete list of all third party service providers, please contact us at CustomerService@cs.aveda.eu. To learn more about each service, and exercise your choice with respect to their collection of information on this Site:
To learn more about these and other advertising networks and their further opt-out instructions, click here.
5. How We Use the Information Collected by Automated Means
6. Information We Share
6.1 We do not rent lists, sell or otherwise disclose personal information we collect about you, except as described here.
6.2 In addition to our local affiliates listed in clause 2.2 above, we may share your personal information with:
(b) third party service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that: process credit card payments; fulfil orders; provide web hosting, site maintenance and marketing services; and provide data cleansing and analytics services; and
(c) other third parties with your prior consent (e.g., some of our Facebook applications may share information collected through those applications with your Facebook friends or other Facebook users).
6.3 In addition, we may disclose information about you to the extent absolutely necessary (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials due to applicable mandatory law, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
7. Your Rights and Choices
We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.
8. Email Opt-Out
You can at any time tell our affiliate(s) not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from those affiliate(s). You also may opt out of receiving marketing emails by updating your preferences within your account setting, to log into your account click here. You also may opt out of receiving marketing emails from by emailing us at at CustomerService@cs.aveda.eu. and specifying that this is your preference.
9. Postal Mail Opt-Out
10. Social Networking Application Opt-Out
To remove or delete our apps from your social networking account, follow the instructions from the social network:
Facebook: Link provided by the Facebook Help Center.
11. Geo-Location Information through Mobile Applications
When you use one of our mobile applications, you may be asked for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device's location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.
12. Withdrawing Consent; Deletion of Personal Data
You may withdraw any consent you previously provided to us, or object at any time to the processing of your personal information. If you want to withdraw consent previously given or object to the processing of your personal information, please contact us as specified here. Your personal data will be deleted if the processing no longer serves a legitimate purpose. However, the data may be processed and stored for a longer period in anonymised form or if we are required to do so by law.
We will consider your request and, as required by applicable law, apply your preferences going forward, within a reasonable amount of time and without cost to you. Even where you withdraw your consent, we may still process your personal data for limited purposes, for example, to give effect to your request, or to safeguard our business. In some circumstances, withdrawing your consent to our use or disclosure of your personal information may mean that you will not have the opportunity to take advantage of some of our products or services.
13. Reviewing, Updating and Modifying Personal Information
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be subject to local law requirements. You may request to review, change or delete your personal information by sending an email to CustomerService@cs.aveda.eu.
14. Data Transfers Outside of the European Union
15. How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
16. Links To Other Websites
Our Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for those sites' content, any use of those sites, or the privacy practices of those sites.
Cookies are very small text files that are stored on your computer when you visit some websites. To learn more about the types of cookies and related technologies we use on our Site, including specific choices you may have, click here.
For example, if you set the slider to the first position, Strictly necessary & Performance, only those strictly necessary and performance-related cookies will be stored on your computer, and you may otherwise lose other functionalities of the Site that the other cookies would provide.
Strictly necessary & performance:
This website will:
This website will not:
This website will:
This website will not:
This website will:
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
19. How To Contact Us and Access to Information
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. For any request, whether in writing or by telephone, we reserve the right to authenticate your identity and may require that you furnish a valid form of identification if you require information about our processing of your personal information and before we respond to your request.
21. Law, Jurisdiction And Language
The processing of your personal data and this Policy are governed by English law and not by the laws of any other jurisdiction except where required by applicable law or where the law of a particular jurisdiction apply on a mandatory, non-waivable basis. You have come to England to access the Site and both you and we agree to submit to the jurisdiction of the courts of England and Wales to resolve any disputes. All contracts between you and us are concluded in English even where this page or any portion of the Site has been translated into a different language for your convenience.
22. Local Country Disclosures
FOR RESIDENTS OF SPAIN:
You may exercise your rights to access, modify, delete and cancel your personal data processed by Estée Lauder Cosmetics S.A. and to oppose to the processing of your data by contacting with Estée Lauder Cosmetics S.A. in the address above mentioned. For any request, whether in writing or by telephone, we reserve the right to authenticate your identity and may require that you furnish a valid form of identification if you require information about our processing of your personal information and before we respond to your request
Estée Lauder Cosmetics S.A hereby informs that it has implemented all the technical and organizational security measures needed to prevent modification, loss, processing and/or unauthorized access to personal data, bearing in mind the state of the art in technology, the nature of the data stored and the risks associated therewith, whether as a result of human action or as a consequence of the physical or natural environment.
FOR RESIDENTS OF BELGIUM:
Under Belgian law, you have the right to object to the processing of your personal data for marketing purposes without being deprived of the right to purchase products or obtain services or to participate in special offers from us or from our Belgian affiliate.
Subject to proof of your identity, you have the right to access and correct or modify information or data maintained by us or by our Belgian affiliate pursuant to a signed and dated request personally delivered, sent by post or sent by email. The request should be submitted to either us or our Belgian affiliate. If the request is personally delivered, we or our Belgian affiliate, as applicable, will provide a dated and signed receipt.
Belgian residents are permitted to commence proceedings before the Belgian courts and request the application of the mandatory (contractual and extra-contractual) provisions of Belgian law.
FOR RESIDENTS OF FRANCE:
The French Data Protection Act 1978 gives you the right to request access to and rectification or erasure of the personal data we maintain about you, or to object to the processing of your data, as appropriate. You may exercise your rights by contacting: Estée Lauder France SAS, 48, rue Cambon, 75001 Paris – France or by emailing us at CustomerService@cs.aveda.eu. For any request, whether in writing or by telephone, we reserve the right to authenticate your identity and may require that you furnish a valid form of identification if you require information about our processing of your personal data and before we respond to your request.
Where you provide contact information or other personal data for friends and other people, please make sure that you have obtained their prior consent that we collect this information and contact them regarding the respective offer or service. By providing to us contact information or other personal information for friends and other people you confirm that you have obtained such required consent.