If for any reason you are not happy with your purchase on www.aveda.eu, you may return the unused portion to us for a refund or exchange.
Complete the section Return / Exchange on the back of the invoice (enclosed with your original order) and place it in the return package.
If you want to exchange and the total amount of new products is higher than that of returned purchases, enter your bank details on the back of the invoice.
If you wish to return or exchange an item that was a gift, check the "Return gift" box on the back of the bill.
Make a copy of the completed invoice for your records.
Stick the pre-printed label that came with the original invoice on the return package.
For reasons of security and speed, we recommend you to send the item(s) you wish to return by post with acknowledgment of receipt.
Requests for refund and exchange will be handled promptly and an exchange item (s) will be shipped standard delivery.
The processing time of returns and delivery of an exchange varies from 7 to 10 working days on average from our receipt of your return. Working days: Monday to Friday, excluding public holidays.
You will receive confirmation of the receipt and processing of your return or exchange via email.
Note: Only products purchased on Aveda.eu may be refunded or exchanged.
For more information on returns or exchanges, contact us by phone at 00800-28292829
Please see general terms and conditions for online product sales.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 00800-28292829.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.